Download the Logically Us support client.
When you're speaking to one of our engineers, download the client for your computer and open it. It shows a code: read it to the engineer, and they can see your screen and help.
For a Mac
The first time, macOS may ask to let it record the screen and control the computer. Allow both, so the engineer can see and help.
How it works
Three steps, with one of us on the line.
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01
Download and open it
Use the button for your computer above, then open the file you downloaded.
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02
Read us the code
The app shows a code. Read it to the engineer you're speaking to, and only to them.
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03
Close it when we're done
The engineer can see your screen while the app is open. Close it, and the session ends.
Need help now?
Call or email us, and we'll take it from there.
office@logicallyus.com · 01183 111 010